FAQ

1. When do I have to place my order to have it shipped out the same day?

Please place your order before the follow times to have your order shipped out today:

Monday - Before 12:00 AM ET
Tuesday - to Friday - Before 5:00 PM ET
* Please note that these cutoff times may change due to increased volume of sales, i.e. during major national holidays or during the winter holiday season.
* Also we do not ship out orders on the following holidays: New Year's Day, Memorial Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, and Christmas.

2. Are orders processed or shipped out on Saturdays or Sundays?

No, we only ship during our business hours.

3. What are your business hours?

Mondays to Fridays - 9:00 AM to 6:00 PM ET

4. Can I receive my order on Saturday?

Yes, during the checkout process, please select UPS Next Day Air Morning/Afternoon Delivery and click on Saturday Option. If you do not see this option available, please compelete your order and contact us by phone with your order number.

5. How can I ship my order without a signature requirement?

During the checkout process, please click on No Signature Required after you have selected your shipping method. If you do not see this option available, please complete your order and contact us by phone with your order number.

6. Do you have a store front or showroom?

No, our items are available for purchase via on-line only.

7. Do you take phone, e-mail, faxed, or on-location orders?

No, all orders must be processed through our website.

8. Can I have my order picked up at your location?

Yes, please contact us with your order number before your order is shipped.

9. Where are you located?

We are located at the following address: 90 DAYTON AVE Bldg 9-4H, PASSAIC, NJ 07055

10. What is your phone number?

(201)804-0111

11. What is your fax number?

(201)804-7830

12. What is your e-mail address?

support@bluebellwholesale.com

13. What forms of payment do you accept?

We only accept major credit cards and PayPal.

14. Do you accept PayPal payments?

Yes. We accept PayPal.

15. What shipping methods to you offer?

Within the United States, we ship with UPS.
For Canada, we ship with UPS and USPS, the United States Postal Service.
To all other countries, packages are shipped with USPS. You may have your international shipment shipped with UPS by contacting our Customer Service team.

16. Do you offer any promotions or discounts?

We have a large selection of Reduced Price items, which are reduced 10% to 30% off their original price. Under the Reduced Price item selection, you will also find items that are Final Sale. All Final Sale items are listed 50% off their original price! The Reduced Price item section is located on the left hand column of our website.

* Please note that Final Sale items are not qualified to be returned unless the item is damaged or defective upon delivery.

17. What is the Loyalty Discount?

The Loyalty Discount is a customer loyalty program given to customers who have spent over a certain amount within a year period. You will begin receiving discount based on your subtotal if you qualify for Loyalty Discount. The discount rate is determined by the volume of purchase within the one year period.

18. I do not have a business. Can I still order on your website?

No, since we are a wholesaler, we only sell to retailers and resellers with a valid business tax ID. Also if your business is located in the state of New Jersey, we require you to submit a valid Resale Certificate (ST-3 Form).

19. How do I make a return?

Please contact us by phone or e-mail with your order number and the item numbers to obtain a RMA number. Without a valid RMA number, we cannot process your return.

20. How long does it take for my return to be processed?

It takes our returns department about 5 to 10 business days to process returns from the day we receive your return package.

21. Can I use the item photos on your website?

Yes, as long as you are a registered and active customer you may request, via email, to use our photos for all purposes of your business. You must obtain a confirmation e-mail to receive authorization.

22. Do you have any catalogs?

No, all of our item are listed on on-line.

23. How often do you restock items?

We try to restock all of our out of stock items as soon as possible. If you would like to know more specific information regarding a certain item, please e-mail us. In the e-mail please include the item number, quantities you need and when you would need them by.

24. How can I be notifed when an out of stock item is restocked?

To be notified when an item is restocked, you must first add the item to your Wish List. Then select the items you wish to be notifed of its restocking. You will receive an e-mail once that the item has been restocked.

25. What are special orders?

You may place a special order for a large quantity of items (i.e. over dozen) or items that are out of stock or have been discontinued. Please contact us for additional details.

26. Can I modify an order I have already placed?

No, we do not modify orders.

27. What happens if I refuse my package?

If a package is refused by the customer and returned to us, the customer will be responsible for the shipping cost and the 25% restocking fee.