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CONTACT US |
| 1. HOW TO REGISTER |
| Q: WHY CAN’T I SEE THE PRICES OR AVAILABILITY? A: You have to be a registered customer in order to view our prices and stock quantity. If you are a registered customer, please sign into your account to get access into our website. Q: HOW DO I JOIN YOUR WEBSITE? A: Click on the Registration page and fill out your information accordingly. Q: DO I NEED A BUSINESS TAX I.D. NUMBER TO REGISTER? A: Yes, since we are a wholesale company and only sell tax-free to retailers/resellers, a valid tax I.D. number or its equivalent is required. Q: DO I NEED TO FILL OUT MY BILLING/SHIPPING/CREDIT CARD INFORMATION DURING THE REGISTRATION PROCESS? A: No, you may simply check off the box stating that you would like to enter the information when you are checking out. Q: I DO NOT SEE MY COUNTRY LISTED. CAN I STILL ORDER FROM YOUR WEBSITE? A: We will need your exact location, so please contact us by calling (201) 804-0111 or emailing us at support@bluebellwholesale.com with the name of the city & country your business is located. |
| 2. RESALE CERTIFICATE |
Q: DO I NEED TO SEND A RESALE CERTIFICATE? |
| 3. MY ACCOUNT |
| Q: CAN I MODIFY OR UPDATE MY ACCOUNT INFORMATION? A: You can always edit your name, email address, password, company profile, credit card information and/or billing & shipping information by clicking on My Account under Account Settings. You can also select your default shipping & billing information when you check out. Q: I FORGOT MY PASSWORD! WHAT DO I DO? A: On the sign in page, click on “Click here if you forgot your password” and we will send you your new password to your email account indicated in your personal account information. Or you may also give us a call at (201) 804-0111 and a customer service representative will assist you. Q: HOW DO I SUBSCRIBE TO YOUR NEWSLETTERS? A: Subscribe by clicking here after you have logged into your account. You will be the first to hear about our new arrivals, promotions, updates and much more! |
| 4. ORDERING & PAYMENT |
Q: I’M A FIRST-TIME CUSTOMER! HOW DO I PLACE AN ORDER?
2. Browse our grand selection of handpicked merchandise 3. Add items and quantities to your shopping cart 4. Review your shopping cart and modify any changes you would like to make 5. Click on the “Check Out” button to proceed with your payment 6. Add/edit/enter your billing & shipping information. You may have multiple addresses saved. - *If your billing & shipping addresses are different, you will be required to fill out a Bill-to Ship-to Authorization Form 7. Review your order information and choose your desired shipping method 8. Click “Place Order” to complete your purchase *DO NOT REFRESH THIS PAGE DURING THE AUTHORIZATION PROCESS. IT COULD LEAD TO UNDESIRED RESULTS SUCH AS MULTIPLE PENDING CHARGES 9. Once your credit card has gone through, you will see a summary of your order information. 10. Your order confirmation will be sent to your email, but you may also want to print a copy for your records. Congratulations on making your first purchase with us! *PLEASE NOTE: Make sure to enter the correct shipping address in order to receive items on time. Customers will be responsible for any other charges and fees if an address is entered incorrectly. Q: IS THERE A MINIMUM REQUIREMENT TO PLACE AN ORDER? A: No. You may order as little (or as much) as you want. Q: HOW DO I USE MY STORE CREDIT? A: You will be able to see and use your available store credit balance on the “Check Out” page. PAYMENT OPTIONS Q: WHAT ARE YOUR PAYMENT OPTIONS? A: We accept PayPal payments as well as all major credit cards such as Master Card, Visa, American Express and Discover. We do NOT accept money orders, personal checks, C.O.D., direct bank transfers., or Net30 accounts. * PLEASE NOTE: ALL INTERNATIONAL CUSTOMERS MUST PAY THROUGH PAYPAL. Q: CAN I PLACE AN ORDER THROUGH THE PHONE? A: Yes. If you are having any form of difficulty, please call us at (201) 804-0111 and we will be happy to take your order by phone. |
| 5. HOLIDAY SHIPPING SCHEDULE |
| Q: WILL MY PACKAGE BE DELAYED? A: Some packages may be delayed during the holiday season. Q: CAN I GET A REFUND FOR THE DELAYS ON MY PACKAGE? A: No, refunds will not be issued for packages delayed due to weather conditions and Holiday delays. Q: ARE THE DATES OF DELIVERY GUARANTEE? A: During the holiday schedule UPS cannot guarantee delivery dates for UPS ground-3 day select and UPS Standard Canada Q: WHAT HOLIDAYS DOES THIS INCLUDE? A: The delays may accrue during the winter holidays. |
| 6. SHIPPING |
| Q: WHAT IS THE CUT-OFF TIME FOR AN ORDER TO BE SHIPPED OUT THE SAME DAY? A: Monday: Before 12:00 PM ET Tuesday-Friday: Before 5:00 PM EST *PLEASE NOTE: Cut-off times may change due to increased volume of sales, i.e. during major national holidays or during the winter holiday season Q: IF I MISS THE CUT-OFF TIME, WHEN DOES MY PACKAGE GET SHIPPED? A: Any orders placed after the cut-off time will be processed the following business day. Q: ARE ORDERS PROCESSED OR SHIPPED OUT ON SATURDAYS OR SUNDAYS? A: No, all orders made after the cut-off time on Fridays (3 PM ET) will be shipped out the following Monday. *UPS does not normally deliver on weekends and there is a separate option specifically for Next Day Air Saturday delivery. Q: WHAT HOLIDAYS DO YOU NOT SHIP OUT ORDERS? A: Updated holiday schedules will be posted on the website in advance. Q: WHAT SHIPPING COMPANIES DO YOU USE? A: All domestic packages are shipped with UPS (United Parcel Service). International packages are shipped with UPS or USPS. Q: HOW MUCH IS SHIPPING? A: The shipping & handling cost varies depending on the weight of the package. You can view the shipping options and prices when checking out. * Free Shipping for all orders over $250 * First-time customers: Free shipping for orders over $100. - Valid for the next 30 days after your first order. Q: CAN I SHIP TO A P.O. BOX? A: No, unfortunately P.O. boxes are not allowed as a shipping address. Q: WHEN WILL I GET MY SHIPMENT? A: To calculate the shipping time, please click here.
Q: WHAT ARE THE TRANSIT TIMES FOR VARIOUS UPS SHIPPING METHODS? A: Next Day Air: 1 business day in transit 2nd Day Air: 2 business days in transit 3-day Select: 3 business days in transit PLEASE NOTE: Selecting Next Day Air, 2nd Day Air and 3-day Select does not mean the package will always be received the next day, in two days, or in three days. It only refers to the business days that the package will be in transit. Also, UPS does not normally deliver on weekends and there is a separate option specifically for Next Day Air Saturday delivery. UPS U.S. GROUND MAP  |
| 7. ORDER AND TRACKING STATUS |
| Q: HOW CAN I TRACK MY ORDER? A: We offer a UPS tracking number for each shipment. You may track your order with the following steps: 1. Go to “My Account” 2. Click on “Order Status” 3. Click on the tracking number *Please allow 24 hours from the date your package is shipped to view the shipping status of your package Q: WHAT IF I MISSED MY UPS DELIVERY? A: UPS will set a date to redeliver your package the next business day and make an attempt two more times before it gets shipped back to our warehouse. If you would rather pick up the package at your nearest UPS site, you may contact our customer service line at (201) 804-0111 to release the package. Q: CAN I PICK UP MY PACKAGE AT YOUR WAREHOUSE? A: Yes. You must schedule a pick-up time by calling our customer service line at (201) 804-0111. Pick-up Address: 90 DAYTON AVE Bldg 9-4H, PASSAIC, NJ 07055 Q: CAN YOU REROUTE MY PACKAGE? A: Yes, but there are additional fees for rerouting and shipping. * UPS has a $15 fee for rerouting and an additional fee for the new shipping address. These fees are from UPS, so we are unable to change the prices given. Q: HOW DO I MAKE A CLAIM FOR A MISSING, DAMAGED OR MISDIRECTED PACKAGE? A: Please call our customer service at (201) 804-0111 within the five business days from the receiving date. Q: DOES MY PACKAGE HAVE TO BE SHIPPED OUT WITH SIGNATURE REQUIRED? A: No. At the time of checkout, you have the option of choosing to ship with signature or no signature required. If the option is not visible, please call customer service if you wish to have your order shipped out with no signature required. We strongly recommend choosing the “Signature Required” option as Bluebell Wholesale is not responsible for lost or stolen packages after UPS has delivered. |
| 8. BILL-TO SHIP-TO AUTHORIZATION FORM |
| Q: WHY DO I NEED A BILL-TO SHIP-TO AUTHORIZATION FORM? A: A bill-to ship-to authorization form is required if the billing and shipping addresses are different. We need the form in order to protect you, our valued customer, from anyone else making a false purchase under your account. PLEASE NOTE: Your order will not be shipped out until we receive the authorization form. If you have any trouble, please feel free to call our customer service line at (201) 804-0111 Q: DO I NEED TO SEND AN AUTHORIZATION FORM FOR EVERY ORDER? A: No. Once we have received your Bill-to Ship-to Authorization form and verified your billing information, we will keep it in file. However, we do require a form for each different billing/shipping address. Q: CAN I STILL COMPLETE MY ORDER BEFORE FAXING YOU THE AUTHORIZATION FORM? A: Yes. You may proceed with your order by clicking on “Next Step” on the pop-up message you will see when checking out. Q: WHERE CAN I FIND THE BILL-TO SHIP-TO AUTHORIZATION FORM? A: You can find it as the first link on the top of this page or download it by clicking here. Q: HOW DO I SEND IN THE BILL-TO SHIP-TO AUTHORIZATION FORM? A: After the cardholder has filled out the form in its entirety, please fax it to (201) 804-7830 or scan/take a picture with your phone and email the form to support@bluebellwholesale.com. Q: WHAT IF I CAN’T FAX THE FORM OVER TODAY BUT I NEED MY ORDER TO GO OUT TODAY? A: If it’s urgent that your order must go out that same day but you cannot fax/scan the form, please give us a call at (201) 804-0111 and we will send you a One-time Only Bill-to Ship-to Authorization email. Please remember that the email works only for that one specific order and you will need to fax/scan us the form for your next purchase. |
| 9. INTERNATIONAL CUSTOMERS |
| Q: I DO NOT SEE MY COUNTRY LISTED. CAN I STILL ORDER FROM YOUR WEBSITE? A: We will need your exact location, so please contact us by calling (201) 804-0111 or emailing us at support@bluebellwholesale.com with the name of the city & country your business is located. Q: WHAT ARE MY PAYMENT OPTIONS? A: All international customers are required to pay through PayPal. Q: WHAT SHIPPING METHODS ARE AVAILABLE TO ME? A: We offer Express and Priority Mail from USPS. We also provide UPS International, however the customer is responsible for his/her broker’s fee and customs. Global Express Mail® (EMS®): 3-5 Business Days Priority Mail: 6-10 Business Days UPS International: 3-5 Business Days (depending on location) * PLEASE NOTE: UPS International may have delays depending on customs |
| 10. RETURNS |
| Q: I RECEIVED MY PACKAGE AND I HAVE ITEMS I WOULD LIKE TO RETURN. WHAT DO I DO? A: Get a Return Merchandise Authorization (RMA) number BY EMAIL: The easiest way to get a RMA Number is to email us with the item code(s) and the sales order number (stated in your sales invoice) BY PHONE: Please be ready to provide us with the sales order number, item code(s) & the reasons for your returns Make sure to write your RMA# on the outside of your package and send it through regular mail to get your shipping cost back for damaged items. *PLEASE NOTE- Returns will not be processed without a RMA Number Q: WHAT NEEDS TO BE IN MY RETURN PACKAGE? A: Please make sure to have the following when you send us your return: - RMA number (written on the outside of your package) - Copy of your sales invoice - Items you are returning *Items must be returned in whole to receive any credit 1) i.e., earrings without the matching necklace and vice versa will not be credited 2) i.e., dozen packs must include all pieces in the package Q: WHEN IS THE LAST DAY I CAN RETURN ITEMS? A: You have 14 days after you receive your package to return any merchandise Q: DO I GET A FULL REFUND FOR MY RETURNS? A: Damaged items: You will get 100% refunded including shipping- must ship via United States Postal Service (USPS) regular mail to get any shipping reimbursement Restock (non-damaged) items: There is a 25% restocking fee (25% of paid amount for each item) and no shipping charges will be refunded Q: IF I SEND BACK DAMAGED AND NONDAMAGED ITEMS, DOES THE SHIPPING COST STILL GET REFUNDED BACK TO ME? Damaged items: 100% shipping cost refund Restock (non-damaged) items: no shipping cost refund Damaged and Restock: partial refund based on how many damaged items received Q: HOW WILL I BE GETTING REFUNDED? A: Returns are issued as store credit, but you may request a refund to your credit card. Q: HOW LONG DOES IT TAKE FOR ME TO GET A REFUND? A: It usually takes around 7-10 business days from the day we receive your package for your return to be processed. Please provide us with the correct item codes and original packaging for faster processing. *PLEASE NOTE: During the holiday season, returns may take up to 14 business days Q: DO YOU ISSUE EXCHANGES OR REPLACEMENTS? A: Unfortunately we do not offer exchanges/replacements. But you can use the store credit that will be refunded to your account after we receive your return to repurchase the items! Q: CAN I RETURN LEGGINGS, SOCKS AND HOSEIRY? A: No. All sales are final due to hygienic reasons. * Only defective merchandise that has been unworn may be returned with preauthorization from us. Q: WHAT ADDRESS DO I SEND MY RETURN? A: 90 DAYTON AVE Bldg 9-4H, PASSAIC, NJ 07055 |
| 11. ITEM INQUIRIES |
| Q: THERE ARE ITEMS I WANT THAT ARE OUT OF STOCK! WHAT DO I DO? A: Send us an email (subject: item inquiry) with the following: 1. Item code(s) 2. Quantity per item A customer service representative will get back to you as soon as possible with the following information: 1. Status of the item(s) - restocking/discontinued/available for a special order 2. Estimated time of arrival (ETA) for restock items/special order items Q: HOW CAN I BE NOTIFIED WHEN AN ITEM IS BACK IN STOCK? A: First, you must have the item(s) in your Wish List. In your Wish List, you can check off the box under the Restock Notification column. Once the item has been restocked, an email will be sent to the email address you have associated with the account. Q: THERE IS AN ACCESSORY THAT I REALLY WANT, BUT I CANNOT FIND IT ON YOUR WEBSITE. CAN YOU HELP ME? A: Yes. Send us an email and attach a picture of what you are looking for. If there are certain items that are not available on our website, we are more than happy to hear your suggestions. |
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